Returns & Exchanges

At OMI Jewelry, we want you to be completely satisfied with your luxury purchase. If you are not entirely happy, we offer a 14-day return and exchange window for all unworn items in their original condition.

1

Initiate Your Request

Contact our concierge team at [email protected] within 14 days of delivery to receive your Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully place your item in its original presentation box along with all certification papers, manuals, and the original sales receipt.

3

Secure Shipping

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the package is fully insured.

4

Inspection and Refund

Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing